Your Duty When Loss Occurs:

Send notice by certified mail, return receipt requested, so you will have a record of when the notice was sent.  Be specific and send photos, if available.  Include a copy of Your Certificate of Warranty and a $200 claim investigation fee made payable to NHWIC, RRG.  The claims investigation fee will be refunded to you if the claim is accepted by NHWIC.  Remittance should be mailed to:

2-10 Home Buyers Warranty
10375 E Harvard Ave, Suite 100
Denver, CO 80231

Your claim must be filed within sixty (60) days from the date you became aware of any defect and no later that thirty(30) days after the expiration of the Warranty Term. Claims received after that will be denied.

You must permit access to your home during normal business hours for NHWIC, the manufacturer and its contractors to conduct all necessary inspections and to perform repairs.  Failure to allow access will void the Limited Structural Warranty.

If you repair (or cause to be repaired) any claimed defect before allowing NHWIC the opportunity to perform an inspection, NHWIC will not accept your claim, unless the repairs were done on an emergency basis with prior authorization from NHWIC.  If NHWIC is unavailable for emergency authorization, you must make minimal repairs in order to mitigate further damages and report the emergency to NHWIC on the next business day.  NHWIC will not reimburse for any unauthorized repairs unless the above procedures have been followed.